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Glossaire
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BPO (Business Process Outsourcing) :
- contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the vendor for mutual long term success. BPO is positively related to the search of more efficient organizational designs: cost reduction, productivity growth and innovative capabilities.

Broadliner :
– is a big-size distributor owning a wide variety of accounts and selling a wide variety of products.

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